What is the Customer Service phone number?
You can reach a representative from our customer service department from
7am - 4pm Pacific Time at
1-800-938-8000.
Do you make Children's shoes?
K-Swiss makes shoes beginning at infants size 0 up to Boys size 6.
These sizes are not available for all shoes however.
What is the largest shoe size K-Swiss makes?
K-Swiss has several styles to Men's size 15. For women K-Swiss has
select shoes up to size 11.
What is the smallest shoe size K-Swiss makes?
With Men's shoes the smallest size is 6.5 and in women's the smallest
shoe size is 5. Remember we make a Crib Classic too, and we have
sizes all the way down to 0 for your little ones.
Do you make wide sizes?
K-Swiss has wide sizes in a few select shoes that we offer, in both
the Classic and Tennis categories. On the website wide sizes are
designated by a "W" next to the size, for example a wide size 11 would
be "11W" under the sizing chart.
What do your wide and narrow sizes translate to?
Our Men's wide shoe is a size E. The women's wide is a size D. The
women's narrow is a size A.
How do I return my shoes?
Click here for return instructions.
When will I receive my order?
Orders received before 11:30 am Eastern Time Tue-Fri will ship out the
same day.
In the shopping cart, you have the option to choose from any of UPS'
available shipping methods. Normal shipping is sent UPS ground and,
depending on where you live, may take 7-10 days.
Please note that all orders received after 12 noon ET Friday are not
shipped until the following Tuesday; this is due to the fact that the
distribution center is not open weekends and Mondays. Choosing
overnight delivery is more to your benefit on Tuesday through
Thursday. For Saturday delivery, orders must be received by 12 noon
ET Friday morning.
Can I order outside the United States?
Yes, you can. We can deliver to anywhere as we offer FedEx
international shipping. However, please note you must order with one
of the accepted payment methods to have your order approved.
What payment methods do you accept?
K-Swiss accepts major credit cards, PayPal, and online checks. The accepted credit cards
include Visa, Mastercard, American Express, Discover, Diner's Club,
and JCB. For telephone orders call
1-800-938-8000 and a
K-Swiss Customer Service agent will assist you. We will not accept
paper checks, cash or C.O.D's.
Where are your shoes made?
K-Swiss has adopted the SA8000 Standard for factory operations. All of
K-Swiss' products are made in factories owned by others. At K-Swiss'
request, all factory owners have agreed to implement the SA8000
Standard. The standard includes bans on child labor, mistreatment of
workers, a ban on illegal overtime, and on all overtime for which
workers are not paid premium wages. The standard requires measures to
promote worker safety (e.g., fire safety, factory hygiene, safe living
quarters), and regular audits by outside agencies which have been
specially certified on the SA8000 Standard. We recognize that full
implementation of the SA8000 Standard will require continual efforts,
and we are serious about it.
Can I wash my shoes?
Here are our cleaning and care instructions for K-Swiss shoes.
Leather
- Rub gently with a damp cloth using lukewarm water and mild soap
- Do NOT machine wash
- Do not use bleach
Suede and Nubuck
- Use a "suede" brush to brush away dirt (use when shoe is dry)
- Do not use water (may cause permanent stain)
Synthetic Materials
- Depending upon material texture, follow instructions for leather, suede, or nubuck
Canvas
- Rub gently with a damp cloth using lukewarm water and mild soap
- Can be machine washed but must be "air dried" with no direct sunlight or other source of heat
- Do not use bleach
Drying Instructions
- Allows allow shoes to "air dry" naturally at room temperature
- Stuff with paper on shoe tree to maintain shape
- Do not force dry shoes with any source of direct heat
Stains may be removed using a stain remover suitable for the above materials.
How can I find a retailer near me?
To find your local retailer please call K-Swiss Customer Service at
1-800-938-8000.
