What is the Customer Service phone number?
You can reach a representative from our customer service department from 7am - 4pm Pacific Time at 1-800-938-8000.

Do you make Children's shoes?
K-Swiss makes shoes beginning at infants size 0 up to Boys size 6. These sizes are not available for all shoes however.

What is the largest shoe size K-Swiss makes?
K-Swiss has several styles to Men's size 15. For women K-Swiss has select shoes up to size 11.

What is the smallest shoe size K-Swiss makes?
With Men's shoes the smallest size is 6.5 and in women's the smallest shoe size is 5. Remember we make a Crib Classic too, and we have sizes all the way down to 0 for your little ones.

Do you make wide sizes?
K-Swiss has wide sizes in a few select shoes that we offer, in both the Classic and Tennis categories. On the website wide sizes are designated by a "W" next to the size, for example a wide size 11 would be "11W" under the sizing chart.

What do your wide and narrow sizes translate to?
Our Men's wide shoe is a size E. The women's wide is a size D. The women's narrow is a size A.

How do I return my shoes?
Click here for return instructions.

When will I receive my order?
Orders received before 11:30 am Eastern Time Tue-Fri will ship out the same day.

In the shopping cart, you have the option to choose from any of UPS' available shipping methods. Normal shipping is sent UPS ground and, depending on where you live, may take 7-10 days.

Please note that all orders received after 12 noon ET Friday are not shipped until the following Tuesday; this is due to the fact that the distribution center is not open weekends and Mondays. Choosing overnight delivery is more to your benefit on Tuesday through Thursday. For Saturday delivery, orders must be received by 12 noon ET Friday morning.

Can I order outside the United States?
Yes, you can. We can deliver to anywhere as we offer FedEx international shipping. However, please note you must order with one of the accepted payment methods to have your order approved.

What payment methods do you accept?
K-Swiss accepts major credit cards, PayPal, and online checks. The accepted credit cards include Visa, Mastercard, American Express, Discover, Diner's Club, and JCB. For telephone orders call 1-800-938-8000 and a K-Swiss Customer Service agent will assist you. We will not accept paper checks, cash or C.O.D's.

Where are your shoes made?
K-Swiss has adopted the SA8000 Standard for factory operations. All of K-Swiss' products are made in factories owned by others. At K-Swiss' request, all factory owners have agreed to implement the SA8000 Standard. The standard includes bans on child labor, mistreatment of workers, a ban on illegal overtime, and on all overtime for which workers are not paid premium wages. The standard requires measures to promote worker safety (e.g., fire safety, factory hygiene, safe living quarters), and regular audits by outside agencies which have been specially certified on the SA8000 Standard. We recognize that full implementation of the SA8000 Standard will require continual efforts, and we are serious about it.

Can I wash my shoes?
Here are our cleaning and care instructions for K-Swiss shoes.

 

Leather

• Rub gently with a damp cloth using lukewarm water and mild soap
• Do NOT machine wash
• Do not use bleach
  
  Suede and Nubuck
• Use a "suede" brush to brush away dirt (use when shoe is dry)
• Do not use water (may cause permanent stain)
  
  Synthetic Materials
• Depending upon material texture, follow instructions for leather, suede, or nubuck
•  
• Canvas
• Rub gently with a damp cloth using lukewarm water and mild soap
• Can be machine washed but must be "air dried" with no direct sunlight or other source of heat
• Do not use bleach
  
  Drying Instructions
• Allows allow shoes to "air dry" naturally at room temperature
• Stuff with paper on shoe tree to maintain shape
• Do not force dry shoes with any source of direct heat

How can I find a retailer near me?
To find your local retailer please call K-Swiss Customer Service at 1-800-938-8000.

Placing an order on our website is easy. Just follow these simple steps.

1. Choose the products you want to purchase
   You can browse by gender or category by using the menus on the top of the page. To find out more about a product, click on its image or name and you will be taken to a page with more detailed product information.
2. Add products to your Shopping Bag
   Once you have selected an item, and you have selected size and quantity, click the “Add to Cart” button on the right side of the product detail page. Remember, you can view the contents of your shopping cart at any time by clicking the Shopping Cart icon at the top of every page of our sites.
3. Proceed to Check Out
   When you're ready to complete your order, be sure to review all of the items that are in your shopping bag. You can add, change or delete items until you are completely satisfied with your order. Once you have selected all the items that you would like to purchase, click on the "CHECK OUT" button.
   You can checkout as a guest, register or if you are already registered use the Login option to proceed to the Billing, shipping and payment information steps.
4. Enter shipping and billing information
   In this step you will enter the shipping and billing addresses. Note that your billing address is the address linked to your Credit/Debit card, and so it must be entered exactly as it appears on your bank statement.
   You can enter a different shipping address if you’d like your product(s) to arrive at a different location to your billing (bank statement) address. When you’ve finished entering this information in these steps, please click on the “Continue” button.
5. Shipping Method
   In this step, your shipping costs will be added to the overall bill. Orders above 50 euro/45 GBP are free. However, these costs apply to orders below this amount: Currency Cost
   Austria EUR 5,50
   Belgium EUR 5,50
   Germany EUR 5,50
   Ireland EUR 5,50
   Netherlands EUR 5,50
   United Kingdom GBP 4,00
   Other EU countries EUR 7,50
6. Enter payment information
   Select your method of payment and payment information from the options available. Be sure to review all information on this screen before clicking the “PLACE ORDER” button. You can make any necessary changes to your shopping bag, shipping, billing, and payment information by using the “CHANGE ORDER” option. Please review your order details in the Order Review step and confirm the order by pressing the “PLACE ORDER” button.
7. Your Order
   After you place your order, you will receive e-mails about your order. Below are the kinds of e-mails you might receive:
   • Order Confirmation. This e-mail confirms that we have received your order. It includes your order number. Keep this e-mail for your records.
   • Shipment Confirmation. This e-mail confirms that your order or part of your order has shipped.
   • Important notice about your order. There are a few reasons why you would receive this e-mail, including: difficulty in processing your order, inability to ship to the address provided, duplicate order, or cancellation of order.
   Note: K•Swiss explicitly reserves the right not to accept your order and to cancel the Purchase.
8. Order Tracking
   Check the status of your most recent orders by visiting our Order Tracking page. This is the easiest and fastest way to get the most current information regarding your www.kswiss.com orders. When you click on Order Tracking, you will be prompted to log in with your order number AND your e-mail address. An order summary page will provide you with detailed information about your current order or past orders. After your order is shipped, your tracking number, if available, will be displayed.
9. Getting Help
   We understand that some consumers may have questions in the process of navigating the website and or entering their order. Should you need help, please feel free to contact your local customer service center at one of the locations listed on the Contact Us page.
10. Canceling your order
    Occasionally, orders or parts of an order are cancelled by our system for various reasons. Some reasons are: - Item(s) not available.
    - Difficulty in processing your payment information.
    - Cannot ship to address provided.
    - Duplicate order was placed.
    - Cancelled due to a customer request. If your order is cancelled, you will receive a notice regarding your order via e-mail which will explain the reason for the cancellation. You will not be billed for any cancelled items.
11. Customer Order Cancellation
    Should you choose to cancel your order before it ships, please contact Customer Service who will cancel your order for you.
    Please be sure to have your unique reference number stated in your order confirmation at hand to make this process easier for you.