FAQ

What is the Customer Service phone number?
Please see the Customer Service page.
I can’t find my size, why?
Only sizes available will be shown in the size drop-down menu. If you can’t see your size in the drop-down menu it means we do not have your size currently available.
When will my product(s) arrive?
Standard shipping We deliver products from Monday through Friday. Please note that weekend days and public holidays are not considered working days.

Country Delivery Time

  • Austria 2-3 days
  • Belgium 1-3 days
  • Germany 1-3 days
  • Ireland 3-4 days
  • Netherlands 1-3 days
  • United Kingdom 2-3 days
  • Other EU countries 3-6 days
Where do you ship to in Europe?
All products on this K-Swiss Europe websites may be shipped to a mainland residential or work address within the following countries: Austria, Belgium, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxemburg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden and United Kingdom (excluding Channel Isles, Guernsey, Jersey and Isle of White).
How do I return my shoes?

Click here for return instructions.
What payment methods do you accept?
K-Swiss accepts major credit cards and PayPal. The accepted credit cards include: Visa, Mastercard, American Express, Discover, Diner’s Club, and JCB.
What VAT rates am I charged?
The price as stated on the K-Swiss Check Out page includes the applicable VAT but does not include freight charges (these are added later in the check out process).

  • Shipments to United Kingdom: 20%
  • Shipments to Ireland: 23%
  • Germany: 19%
  • All other shipments: 21%
Where are your shoes made?
K-Swiss has adopted the SA8000 Standard for factory operations. All of K-Swiss’ products are made in factories owned by others. At K-Swiss’ request, all factory owners have agreed to implement the SA8000 Standard. The standard includes bans on child labor, mistreatment of workers, a ban on illegal overtime, and on all overtime for which workers are not paid premium wages. The standard requires measures to promote worker safety (e.g., fire safety, factory hygiene, safe living quarters), and regular audits by outside agencies which have been specially certified on the SA8000 Standard. We recognize that full implementation of the SA8000 Standard will require continual efforts, and we are serious about it.
Can I wash my shoes?
Here are our cleaning and care instructions for K-Swiss shoes.

Leather

  • Gently rub with a damp cloth using lukewarm water and mild soap
  • Do NOT machine wash
  • Do not use bleach

Suede and Nubuck

  • Use a “suede” brush to brush away dirt (use when shoe is dry)
  • Do not use water (may cause permanent stain)

Synthetic Materials

  • Depending upon material texture, follow instructions for leather, suede, or nubuck

Canvas

  • Rub gently with a damp cloth using lukewarm water and mild soap
  • Can be machine washed (up to 30 degrees) but must be “air dried” with no direct sunlight or other source of heat
  • Do not use bleach

Drying Instructions

  • Allows allow shoes to “air dry” naturally at room temperature
  • Stuff with paper on shoe tree to maintain shape
  • Do not force dry shoes with any source of direct heat