Frequently-Asked Questions

What is the Customer Service Phone number?

800-938-8000 Please see contact information at the Contact Us page HERE.
 

What sizes does K-Swiss offer?
Please click HERE for our size chart.

 

Does K-Swiss make Wide sizes?

We offer shoes in either Medium or Extra Wide.

Measurements
  • Women’s Medium: B
  • Men’s Medium: D
  • Men’s Wide: EE
  • Women’s Extra Wide: EE
  • Men’s Extra Wide: EEE
 

When will I receive my purchase?

Please see Shipping Policy HERE.

 

How do I use my Discount code?

We do occasionally offer promotional or discount codes.  Unless otherwise stated, these codes will work on Full Priced items excluding Court Performance product.  To be in the loop on these promotions, sign up for our email newsletter on the homepage.

 

How can I return my purchase?

We are committed to provide you with the best K-Swiss.com experience as possible. This means that we want you to be as happy with your purchase, as we are to be serving you! If you are not happy for any reason, we will gladly accept your unworn merchandise within 30 days of your delivery date. When your returned merchandise is received and processed, we will credit your original payment method, less shipping and handling charges. Please see Return instructions HERE.